At House of HeBe, we take great care in preparing and delivering your order. All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping

International Shipping

We ship internationally to selected countries. International orders typically arrive within 7–14 business days, depending on destination and customs processing times. Please note that international shipments may be subject to import duties, taxes, and fees imposed by your local customs authority. These charges are the responsibility of the recipient and are not included in your order total.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery in real time.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at hello@houseofhebe.com within 7 days of the estimated delivery date. We will work with you to resolve the issue promptly.

Returns & Exchanges

We want you to love every product you receive from House of HeBe. If you are not completely satisfied, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery for products that are unused, unopened, and in their original packaging. Due to the nature of skincare and hygiene, we are unable to accept returns on products that have been opened or used, unless the item is defective or incorrectly sent.

How to Initiate a Return

1. Email us at hello@houseofhebe.com with your order number and reason for return.
2. Our team will respond within 2 business days with return instructions and a return authorisation number.
3. Pack the item securely and include your return authorisation number inside the parcel.
4. Ship the item back to us. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to your original payment method. Please note that original shipping fees are non-refundable.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us at hello@houseofhebe.com within 7 days of delivery with a photo of the item. We will send a replacement or issue a full refund at no additional cost to you.

Non-Returnable Items

• Opened or used skincare products
• Sale or clearance items (unless defective)
• Gift cards

Contact Us

For any questions about shipping or returns, please reach out to us at hello@houseofhebe.com. Our team is happy to assist.